Return & Exchange Policy

Regular-Priced Merchandise

Within 14 days of the shipping date: you can exchange your item or receive a refund to the original method of payment.  After 14 days: you can exchange your item, or we’ll issue you a merchandise credit.  After 30 days: we will no longer accept returns or exchanges.

Sale Merchandise

Within 14 days of the shipping date: you can exchange your item, or we’ll issue you a merchandise credit. No refunds to original form of payment for sale or discounted items.

Return & Exchange Details

For all returns or exchanges, items must not be washed, worn or damaged. All original tags must be attached and you’ll have to present a valid receipt.  Gift cards may not be redeemed for cash or refunded unless required by law. All returned items that were purchased using a gift card will be refunded as merchandise credit back onto a gift card.  

How Return or Exchange an Item

For all returns or exchanges, unwashed, unworn and undamaged items with all original tags and with a valid receipt, may be shipped back to Emil. You are responsible for all shipping costs for your returns or exchanges.  Returns and exchanges can be addressed to Atten: Emil Returns/Exchanges, 100-1062 Homer St, Vancouver, BC V6B 2W9. No refunds on original shipping charges or any duties.

Online Return Refund & Processing

Your refund will be credited to the original method of payment with shipping fees deducted.  All exchange items and those items purchased using a gift card will be refunded as a merchandise credit with shipping fees deducted.  All refunds will be processed within 7 to 10 business days upon receipt of your return/exchange package.

In Store Returns For Online Purchases

Should you prefer to return your online purchases to our store, come visit us!  Your refund will be credited to the original method of payment with shipping fees deducted. All exchange items and those items purchased using a gift card may be exchanged for an item(s) for the same value excluding shipping fees or refunded as a merchandise credit with shipping fees deducted.

x

General Size and Fit Guide

If you don't know your sizes, we'll guide you through and help you find the perfect fit.

Just follow the steps below and then take a look at the size charts to find the size that works best for your body.

FIRST STEP: MEASURE YOURSELF

Take your measurements with a flexible tape measure for the most precise measurements.

Measure yourself
  • Neck: Measure around the base of the neck in inches, round up to the nearest half inch.
  • Chest: Wrap tape measure under armpits around fullest part of chest (usually right above nipples).
  • Waist: Wrap tape measure around where you normally wear your pants, keep tape measure a little loose by keeping a finger between the tape measure and your waist.
  • Hip: Stand with legs about 6 inches (15.2 cm) apart and measure around the fullest part of your hips.
  • Length: Put on a pair of shoes. Have someone measure from your crotch to back of the heel, where you want your pants to end.

SECOND STEP: FIND YOUR SIZE

Find your size

LAST STEP: SIZE CONVERSION CHARTS

TOPS SIZE CONVERSION

Tops size

SHOE SIZE CONVERSION

Tops size

PANTS AND SHORTS SIZE CONVERSION

Tops size